If you have any questions for our Support or Sales teams, the quickest way to get in touch is by clicking this button:
At Semrush, we’re dedicated to helping every user succeed–whether you’re just getting started or managing complex campaigns with our full suite of tools. That’s why we offer a variety of support resources tailored to your subscription level, ensuring you always know where to turn for answers and support.
Take a look at the support options available for your subscription plan—we’ve included helpful links so you can jump right in.
For All Users
As a Semrush user, you have access to a wealth of valuable resources that can help you navigate the platform and get the most value from its features.
- Knowledge Base – Our searchable library is packed with helpful guides, best practices, and troubleshooting tips to help you confidently use our tools at your own pace.
- Semrush Blog – Stay updated with industry insights, product updates, and how-to articles designed to empower you with actionable knowledge.
- Webinars – Join live or watch on-demand sessions led by our experts, featuring walkthroughs of tool functionality, actionable strategies, and answers to common questions.
Free subscription
Free users can reach out to our Customer Support Team for non-product-related questions, such as billing, account, legal & security inquiries. Click the “Contact Support” button here to send us a message. We’re here to help!
While direct support for product-specific issues is not available in the free plan, many questions can be resolved quickly through the resources shared above. We’re always adding new content based on user feedback to make sure you have the guidance you need.
Ready to go further? Explore our paid plans to unlock full product support and access everything Semrush has to offer to help you grow.
Paid subscription
If you’re on a paid plan, you can reach out to our Support Team for personalized help with any Semrush questions, including product-related ones. From technical troubleshooting to in-depth guidance on advanced features, our specialists are ready to assist you. Click the “Contact Support” button here to send us a message. We’re here for you!
Don’t miss out on these resources—even if you’re already on a paid plan.
Our Knowledge Base, Blog, and Webinars are packed with valuable insights to help you:
- learn faster and get the most out of each tool
- discover use cases and strategies
- troubleshoot quickly without waiting
- train new team members with ease
These self-service options are a great complement to direct support, whether you’re just starting out or looking to level up.